Privacy policy

Effective Date: August 17, 2026
Last Updated: August 17, 2026

Who We Are

DynamicsFoodERP is a product and brand of Liberty Grove Software, which is the legal entity responsible for the collection, use, disclosure, storage, and protection of the personal information described in this Privacy Policy. Unless otherwise indicated, references in this Privacy Policy to “DynamicsFoodERP,” “we,” “our,” or “us” refer to Liberty Grove Software and its DynamicsFoodERP business operations.

DynamicsFoodERP provides Microsoft Dynamics 365 Business Central-based ERP software, implementation, consulting, training, support, and related professional services for food manufacturers, processors, distributors, and other businesses.

This Privacy Policy applies to personal information collected when you visit our website, use our products or services, communicate with us, register for events or webinars, subscribe to our marketing communications, apply for employment, or otherwise interact with us.

Our Commitment to Privacy

At DynamicsFoodERP, we are committed to protecting the privacy and security of the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, use our products or services, communicate with us, or otherwise interact with us.

We are committed to handling personal information responsibly and in accordance with applicable privacy and data protection laws in the jurisdictions where we operate, including Canada, the United States, and, where applicable, the European Economic Area (EEA) and the United Kingdom (UK). We regularly review and update our privacy practices to help ensure they remain consistent with evolving legal requirements and industry best practices.

Personal Information We Collect

We collect personal information directly from you, automatically through your use of our website and services, and from third parties where permitted by applicable law.

Information You Provide to Us

We may collect personal information that you voluntarily provide when you:

• Contact us through our website or by email, phone, or other communication channels
• Request a product demonstration, consultation, or additional information about our products or services
• Subscribe to newsletters, marketing communications, or other updates
• Register for webinars, training sessions, conferences, or other events
• Download white papers, guides, case studies, or other resources
• Submit a customer support or technical assistance request
• Apply for employment or submit your resume
• Otherwise communicate or interact with us

Depending on your interaction with us, the personal information you provide may include:

• Name
• Job title
• Company name
• Business email address
• Business telephone number
• Business mailing address
• Industry or company information
• Account or customer information
• The contents of your communications with us
• Resume, employment history, education, professional qualifications, references, and other information submitted during the recruitment process

Information We Collect Automatically

When you visit our website or use our online services, we may automatically collect certain technical and usage information, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and content viewed
• Date and time of your visit
• Referring website or source
• Clickstream and navigation information
• General geographic location derived from your IP address
• Cookie identifiers and similar tracking technologies

We use this information to operate and improve our website, analyze website performance, understand how visitors interact with our content, enhance user experience, maintain security, and support our marketing and business operations.

Sensitive Personal Information

We do not intentionally collect or process sensitive personal information as defined under applicable privacy laws, except where such information is voluntarily provided to us, reasonably necessary to provide our products or services, comply with legal obligations, or administer employment-related activities. We do not use or disclose sensitive personal information for purposes that would require offering a right to limit its use under applicable law.

Information We Receive from Third Parties

Where permitted by applicable law, we may receive personal information from third parties, including:

• Business partners and referral partners
• Event organizers and registration providers
• Marketing, customer relationship management (CRM), and sales platforms
• Microsoft and other technology partners
• Publicly available sources, such as company websites and professional networking platforms
• Other third parties that have your authorization to share your information with us

We use this information to communicate with prospective and existing customers, manage customer relationships, improve our products and services, support marketing and sales activities, and fulfill other legitimate business purposes.

Information We Do Not Intentionally Collect

Our products, services, and website are intended for business users and are not directed at children. We do not knowingly collect personal information from children under the age of 13, or from those subject to a higher minimum age required by applicable law. If we become aware that we have collected personal information from a child in violation of applicable law, we will promptly take reasonable steps to delete that information.

How We Use Personal Information

We use personal information for legitimate business purposes, including to:

• Provide, operate, maintain, improve, and support our products and services.
• Respond to inquiries, requests for information, product demonstrations, consultations, and customer support requests.
• Create, manage, and administer customer accounts and business relationships.
• Deliver implementation, consulting, training, technical support, and other professional services.
• Process transactions, fulfill contractual obligations, and manage our business operations.
• Communicate with customers, prospective customers, business partners, and other contacts regarding our products, services, events, and business activities.
• Send newsletters, marketing communications, product updates, and other information that may be of interest to you, where permitted by applicable law. You may opt out of receiving marketing communications at any time by following the unsubscribe instructions included in our emails or by contacting us directly.
• Register and manage participation in webinars, conferences, training sessions, and other events.
• Evaluate employment applications, communicate with candidates, and administer the recruitment and hiring process.
• Monitor, analyze, maintain, and improve the performance, functionality, security, and usability of our website, products, and online services.
• Develop, test, enhance, and improve our products, services, website, analytics, and other business operations.
• Detect, investigate, prevent, and respond to fraud, unauthorized access, security incidents, and other unlawful or prohibited activities.
• Comply with applicable laws, regulations, legal processes, contractual obligations, and industry standards.
• Protect the rights, property, safety, and security of DynamicsFoodERP, Liberty Grove Software, our customers, employees, business partners, and others.
• Enforce our agreements, Terms of Use, and other legal rights.
• Carry out any other purpose for which the personal information was collected, where permitted or required by applicable law, or with your consent where required.

Legal Bases for Processing (EEA and UK)

If you are located in the European Economic Area (EEA) or the United Kingdom (UK), we process personal information only where we have a lawful basis to do so. Depending on the circumstances, our legal bases may include:

• Performance of a contract or taking steps prior to entering into a contract.
• Compliance with legal obligations.
• Our legitimate business interests, provided those interests are not overridden by your rights and freedoms.
• Your consent, where required by applicable law.
• Protection of vital interests or other lawful bases recognized under applicable law.

Cookies and Tracking Technologies

We may use cookies and similar technologies to operate our website, enhance your browsing experience, understand how visitors use our website, improve our products and services, and support our marketing and business operations.

Cookies are small text files that are stored on your device when you visit a website. We may also use similar technologies, including web beacons, pixels, tags, scripts, and local storage, to collect information about how visitors interact with our website and online services.

Types of Cookies We Use

Depending on your interaction with our website, we may use the following categories of cookies and tracking technologies:

Essential Cookies

These cookies are necessary for the operation, functionality, and security of our website. They enable core features such as page navigation, security, and access to certain areas of the website. Because these cookies are essential, they cannot be disabled through our cookie preference tools.

Analytics and Performance Cookies

These cookies help us understand how visitors use our website by collecting information such as pages visited, time spent on the website, traffic sources, and user interactions. This information helps us improve website performance, optimize our services, and enhance the user experience.

Functional Cookies

These cookies remember your preferences and settings, such as language preferences and other choices, to provide a more personalized and consistent experience during future visits.

Advertising and Marketing Cookies

These cookies may be used to measure the effectiveness of our marketing campaigns, personalize content, better understand visitor interests, and deliver relevant marketing communications or interest-based advertising, where permitted by applicable law.

Third-Party Technologies

We may use third-party technologies and service providers to help operate our website, analyze website usage, improve our products and services, personalize user experiences, and support our marketing and business operations.

These providers may use cookies and similar tracking technologies to collect information about your interactions with our website. Depending on the services we use, these providers may include analytics providers, customer relationship management (CRM) platforms, marketing automation platforms, advertising partners, website optimization tools, cloud service providers, and other technology vendors.

Examples of third-party technologies we may use include Google Analytics, Microsoft Clarity, Microsoft Dynamics 365, and other business applications that support our operations. These third parties process information in accordance with their own privacy policies.

Managing Cookie Preferences

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality, performance, and user experience of our website.

Where required by applicable law, we will obtain your consent before placing non-essential cookies or similar tracking technologies on your device. You may withdraw or modify your cookie preferences at any time through our cookie preference tools, where available.

Some cookies and tracking technologies may be used to support analytics, personalize content, measure the effectiveness of our marketing efforts, or deliver interest-based advertising. Where required by applicable law, you may have the right to opt out of the use of certain cookies or the processing of your personal information for targeted advertising, profiling, or other purposes recognized under applicable privacy laws. Please refer to the Your Privacy Rights section of this Privacy Policy for additional information about your privacy choices.

When We Share Personal Information

We do not sell your personal information. We may share personal information with third parties only as described in this Privacy Policy or as otherwise permitted or required by applicable law.

We may share personal information in the following circumstances:

Service Providers

We may share personal information with trusted third-party service providers that perform services on our behalf, such as:

• Cloud hosting providers
• Customer relationship management (CRM) platforms
• Technical support providers
• Website hosting and maintenance providers
• Analytics providers
• Marketing and email service providers
• Payment processors, where applicable
• Recruitment and human resources service providers
• Professional advisors, including legal, accounting, and auditing firms

These service providers are authorized to process personal information only as necessary to perform services on our behalf and are contractually required to protect the confidentiality and security of the information they process.

Business Partners

We may share personal information with business partners, resellers, implementation partners, technology partners, and other organizations when necessary to provide products, services, events, or other business activities that you have requested or authorized.

Corporate Transactions

Personal information may be disclosed as part of a proposed or completed merger, acquisition, financing, corporate reorganization, sale of assets, or other business transactions. If such a transaction occurs, personal information will remain subject to applicable confidentiality obligations and this Privacy Policy unless you are otherwise notified.

Legal and Regulatory Requirements

We may disclose personal information if we believe doing so is necessary to:

• Comply with applicable laws, regulations, legal processes, or governmental requests.
• Respond to valid court orders, subpoenas, or other lawful requests.
• Protect the rights, property, safety, or security of DynamicsFoodERP, Liberty Grove Software, our customers, employees, or others.
• Detect, investigate, prevent, or respond to fraud, security incidents, or other unlawful activities.
• Enforce our agreements, Terms of Use, or other legal rights.

With Your Consent or Direction

We may share personal information with other third parties when you request or authorize us to do so or where your consent is otherwise required by applicable law.

International Data Transfers

DynamicsFoodERP is a product and brand of Liberty Grove Software, with operations in Canada and the United States. As part of providing our products and services, personal information may be collected, accessed, processed, stored, or transferred across international borders when necessary to operate our business, provide our services, or support our business operations.

Personal information may be processed by Liberty Grove Software, its affiliates, and trusted third-party service providers located in Canada, the United States, or other jurisdictions where we or our service providers conduct business.

When personal information is transferred across international borders, we implement appropriate administrative, technical, contractual, and organizational safeguards designed to protect personal information in accordance with applicable privacy and data protection laws. These safeguards may include data processing agreements, Standard Contractual Clauses (SCCs), technical security measures, and other legally recognized transfer mechanisms where required.

Where required by applicable law, we will implement appropriate safeguards for international data transfers in accordance with applicable privacy and data protection laws.

By using our website, products, or services, or otherwise providing personal information to us, you acknowledge that your personal information may be transferred to and processed in countries outside your country of residence, which may have privacy or data protection laws that differ from those in your jurisdiction.

If you have questions about our international data transfer practices or would like additional information regarding the safeguards we use, please contact us using the information provided in the Contact Us section of this Privacy Policy.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including providing our products and services, complying with legal and contractual obligations, resolving disputes, enforcing our agreements, and protecting our legitimate business interests.

The length of time we retain personal information depends on several factors, including:

• The nature and sensitivity of the personal information.
• The purpose for which the information was collected and processed.
• Whether the information is necessary to provide ongoing products or services.
• Applicable legal, regulatory, tax, accounting, or contractual requirements.
• Applicable limitation periods for legal claims and dispute resolution.

As a general guideline:

• Customer account and business relationship information is retained for the duration of the business relationship and for a reasonable period thereafter to comply with legal, contractual, and business requirements.
• Marketing and communication records are retained until you unsubscribe, withdraw your consent where applicable, or we determine the information is no longer needed.
• Employment application and recruiting information is retained for as long as necessary to evaluate candidates, comply with applicable employment laws, resolve disputes, or satisfy legal obligations.
• Website analytics, cookies, and similar tracking information are retained in accordance with our business needs, applicable law, and the retention periods established by the applicable technology providers, unless you withdraw your consent where applicable.
• Financial, tax, and accounting records are retained for the periods required by applicable laws and regulations.

When personal information is no longer required for the purposes for which it was collected, we will securely delete, destroy, anonymize, or de-identify the information, or retain it only as required or permitted by applicable law.

How We Protect Personal Information

We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, loss, or destruction.

Our security measures are designed to protect personal information throughout its lifecycle and may include, as appropriate:

• Access controls and authentication procedures designed to limit access to authorized personnel.
• Encryption of personal information during transmission and, where appropriate, while stored.
• Network, system, and application security controls.
• Monitoring, logging, and security measures designed to detect and respond to unauthorized access or security incidents.
• Employee training and awareness regarding privacy, confidentiality, and information security.
• Confidentiality obligations for employees, contractors, and third-party service providers that handle personal information.
• Vendor due diligence and contractual safeguards for service providers that process personal information on our behalf.
• Policies and procedures governing the secure handling, retention, and disposal of personal information.

Although we use reasonable and appropriate safeguards to protect personal information, no method of transmitting information over the Internet or storing information electronically is completely secure. As a result, we cannot guarantee the absolute security of personal information.

If we become aware of a security incident or personal information breach involving your personal information, we will investigate the matter and, where required by applicable law, notify affected individuals and applicable regulatory authorities in accordance with our legal obligations.

Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information. These rights may vary based on your jurisdiction and are subject to applicable legal exceptions.

Where required by applicable law, you may have the right to:

• Access – Request access to the personal information we maintain about you and receive information about how your personal information is collected, used, disclosed, and processed.
• Correction – Request that we correct or update inaccurate or incomplete personal information.
• Deletion – Request that we delete your personal information, subject to applicable legal, contractual, regulatory, and business record retention requirements.
• Data Portability – Request a copy of certain personal information you have provided to us in a structured, commonly used, and machine-readable format, where required by applicable law.
• Withdraw Consent – Withdraw your consent where we rely on your consent as the legal basis for processing your personal information. Withdrawal of consent will not affect the lawfulness of processing that occurred before your consent was withdrawn.
• Object or Restrict Processing – Request that we restrict or object to certain processing of your personal information where permitted by applicable law.
• Opt Out of Targeted Advertising, Certain Profiling, or the Sale or Sharing of Personal Information – Where applicable, request to opt out of targeted advertising, the sale or sharing of personal information, or certain profiling or automated decision-making activities that produce legal or similarly significant effects, as provided under applicable law.
• Appeal Certain Decisions – If we deny your privacy rights request, you may have the right to appeal our decision where required by applicable law.
• Non-Discrimination – We will not discriminate against you for exercising any privacy rights available to you under applicable law.

Exercising Your Privacy Rights

To exercise your privacy rights or submit a privacy-related request, please contact us using the information provided in the Contact Us section of this Privacy Policy.

To help protect your privacy and the security of your personal information, we may need to verify your identity before processing your request. We may also request additional information reasonably necessary to verify your identity or your authority to act on behalf of another individual.

Where permitted by applicable law, you may designate an authorized agent to submit certain privacy rights requests on your behalf. We may require verification of both your identity and the authority of your authorized agent before processing such requests.

We will respond to privacy rights requests within the timeframes required by applicable law.

European Economic Area (EEA) and United Kingdom

If you are located in the European Economic Area (EEA) or the United Kingdom (UK) and believe we have processed your personal information in violation of applicable privacy laws, you have the right to lodge a complaint with your local data protection authority. We encourage you to contact us first so that we have an opportunity to address your concerns.

California and Other U.S. State Residents

Residents of California and certain other U.S. states may have additional privacy rights under applicable state privacy laws. Where required by law, you may exercise your rights regarding access, correction, deletion, portability, targeted advertising, profiling, or the sale or sharing of personal information by contacting us using the information provided in this Privacy Policy.

Children’s Privacy

Our website, products, and services are intended for business users and are not directed to children under the age of 13, or under a higher minimum age where required by applicable law.

We do not knowingly collect, use, sell, or disclose personal information from children. If we become aware that we have collected personal information from a child in violation of applicable law, we will take reasonable steps to promptly delete or otherwise appropriately dispose of the information, unless we are required or permitted by law to retain it.

If you believe that a child has provided us with personal information, or if you are a parent or legal guardian who believes your child has provided us with personal information, please contact us using the information provided in the Contact Us section of this Privacy Policy. We will investigate the matter and take appropriate action in accordance with applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, products, services, technologies, applicable laws, regulatory requirements, or privacy and data protection practices.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy. If we make material changes that significantly affect how we collect, use, disclose, or otherwise process personal information, we will provide notice as required by applicable law. Such notice may include posting a prominent notice on our website, notifying users through our products or services, or, where appropriate and required by law, contacting affected individuals using the contact information we have on file.

Unless otherwise required by applicable law, any changes to this Privacy Policy will become effective as of the “Last Updated” date indicated at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about our privacy and data protection practices.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or how we collect, use, disclose, store, transfer, or otherwise process your personal information, or if you would like to exercise your privacy rights under applicable law, please contact our Privacy Office using the information below:

Liberty Grove Software
DynamicsFoodERP
Website: https://www.dynamicsfooderp.com

Privacy Officer (Person Responsible for the Protection of Personal Information)

Email: privacy@dynamicsfooderp.com

United States Office

Liberty Grove Software
18W140 Butterfield Road, 15th Floor
Oakbrook Terrace, IL 60181
United States

Canada Office

Liberty Grove Software
4711 Yonge Street, 10th Floor
Toronto, ON M2N 6K8
Canada

We will respond to privacy rights requests, questions, and complaints within the timeframes required by applicable law. To help protect your privacy and the security of your personal information, we may verify your identity before processing certain requests.

If you are located in the European Economic Area (EEA) or the United Kingdom (UK) and believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with your local data protection authority. We encourage you to contact us first so that we have an opportunity to address your concerns.